Remote Helpdesk, Managed Support, and IT Outsourcing
Explore practical IT services for users, devices, cloud tools, infrastructure, security, support ownership, monitoring, and technology planning. MPS IT Solutions is built for small businesses, startups, remote teams, and growing companies in India and worldwide.
Service Coverage
Core IT solutions across users, devices, cloud, security, and infrastructure
Helpdesk
Ready
Cloud
Supported
Security
Guided
Maintenance
Ongoing
Service Coverage
Free Consultation
Not Sure Which IT Service Fits Your Business?
Many businesses need a mix of user support, Microsoft 365 or Google Workspace administration, endpoint support, network troubleshooting, monitoring, and documentation. Start with a free consultation and we will help you define the right support scope.
Choose the Right Support Model for Your Business
Each service explains what it is, who needs it, what problems it solves, and how MPS IT Solutions can help through remote-first support and outsourced service delivery.
Core IT Solutions
Start here for managed support, outsourcing, end-user assistance, and practical IT consulting.
Managed IT Services
Complete IT support for daily operations, infrastructure, users, devices, and business systems.
Best for
Small and growing businesses needing reliable IT support.
Problems it helps solve
- Internal teams are overloaded with daily support requests.
- Business systems need regular monitoring and maintenance.
- Users need faster help with devices, accounts, and applications.
Key inclusions
- Remote IT support
- Device and user support
- Microsoft 365 support
- Infrastructure support
- IT monitoring
Remote IT Support
Remote troubleshooting and helpdesk support for users, devices, accounts, cloud tools, and daily IT issues.
Best for
Businesses that need a responsive remote helpdesk without building a full internal IT team.
Problems it helps solve
- Employees need help quickly when devices, accounts, email, or applications stop working.
- Remote teams need support that does not depend on office visits.
- Business owners need a clear way to track support requests and recurring issues.
Key inclusions
- Remote helpdesk support
- Device troubleshooting
- Email and account support
- Microsoft 365 and Google Workspace assistance
- Remote access support
IT Outsourcing
Remote-first outsourced IT support models for daily operations, users, documentation, and support ownership.
Best for
Businesses that want external IT ownership or extra support capacity.
Problems it helps solve
- Unclear support ownership
- Recurring user issues
- Documentation gaps
Key inclusions
- Support scope planning
- Remote support workflows
- Documentation
- Operational reporting
- Ongoing improvement
End-User Support
Responsive support for employees, devices, applications, accounts, and everyday technical issues.
Best for
Businesses that need responsive help for employees and remote users.
Problems it helps solve
- Employees lose time waiting for IT help.
- Remote users need support without on-site dependency.
- Account, access, and application issues slow down daily work.
Key inclusions
- Remote helpdesk support
- Laptop and desktop support
- Email and application support
- Account and access support
- Microsoft 365 user support
IT Consulting
Strategic technology guidance to help businesses plan, modernize, and optimize IT operations.
Best for
Owners and operations teams planning upgrades, outsourcing, cloud, or security improvements.
Problems it helps solve
- Technology decisions are made without a clear business roadmap.
- IT systems need modernization but priorities are unclear.
- Business owners need advice before outsourcing, upgrading, or migrating systems.
Key inclusions
- IT strategy and planning
- Infrastructure assessment
- Microsoft 365 adoption planning
- Cloud readiness guidance
- Security improvement planning
Cloud & Modern Workplace
Support for collaboration platforms, cloud readiness, migration planning, users, and secure access.
Microsoft 365 & Intune Services
Microsoft 365 setup, administration, security, endpoint management, and Intune support.
Best for
Organizations using Microsoft 365, Teams, email, Intune, and company devices.
Problems it helps solve
- Microsoft 365 users and licenses are not managed efficiently.
- Remote teams need secure collaboration and file access.
- Device compliance and endpoint policies need better structure.
Key inclusions
- Microsoft 365 setup
- User and license management
- Exchange Online support
- Teams, SharePoint, and OneDrive support
- Intune endpoint management
Google Workspace Support
Google Workspace administration, Gmail support, user management, Drive access, security guidance, and remote user support.
Best for
Businesses using Gmail, Drive, Google Meet, shared drives, and Google Workspace accounts.
Problems it helps solve
- Google Workspace users, groups, and access are not managed consistently.
- Teams need help with Gmail, Drive, Meet, Calendar, and shared files.
- User onboarding, offboarding, and account permissions need clearer workflows.
Key inclusions
- Google Workspace administration
- Gmail support
- User and group management
- Drive and shared drive support
- Google Meet and Calendar support
Cloud Consulting & Migration Support
Cloud readiness, migration planning, remote access, cloud applications, and scalable infrastructure guidance.
Best for
Teams planning cloud readiness, migration, remote access, and scalable infrastructure.
Problems it helps solve
- Businesses need flexible systems for remote and hybrid work.
- Cloud migration planning feels risky without technical guidance.
- Teams need secure access to files, email, applications, and collaboration tools.
Key inclusions
- Cloud readiness assessment
- Cloud migration support
- Cloud application support planning
- Remote access planning
- Cloud administration guidance
Infrastructure & Security
Connectivity, monitoring, maintenance, cybersecurity guidance, and continuity-focused support.
Network Support Services
Monitoring, troubleshooting, and management of business networks to improve reliability and performance.
Best for
Teams that depend on stable internet, Wi-Fi, VPN, and office connectivity.
Problems it helps solve
- Connectivity issues interrupt business operations.
- Network devices are not documented clearly.
- Wi-Fi performance is inconsistent across offices or campuses.
Key inclusions
- Network assessment
- Router and switch support
- Wi-Fi support
- Connectivity troubleshooting
- Network documentation
Cybersecurity Support
Security best practices, endpoint protection guidance, access control, Microsoft 365 security, and risk reduction support.
Best for
Businesses that need practical security guidance for users, devices, and access.
Problems it helps solve
- Businesses need stronger security without unnecessary complexity.
- Remote access, user accounts, and devices need better controls.
- Microsoft 365 security settings need regular review.
Key inclusions
- Cybersecurity readiness review
- Endpoint security guidance
- Secure access planning
- Microsoft 365 security best practices
- User awareness support
Endpoint Support
Support for laptops, desktops, device access, endpoint policies, troubleshooting, and user device lifecycle tasks.
Best for
Remote and office teams that need support for laptops, desktops, access, and device lifecycle.
Problems it helps solve
- Devices are added, changed, or retired without consistent documentation.
- Remote employees need help with laptops, desktop access, VPN, applications, and device issues.
- Endpoint security and access practices need clearer guidance.
Key inclusions
- Laptop and desktop support
- Remote device troubleshooting
- Endpoint access support
- Device onboarding and offboarding
- Endpoint documentation
IT Infrastructure Support
Remote-first support for business IT infrastructure, systems, access, documentation, vendors, and operational reliability.
Best for
Businesses that need clearer ownership for systems, vendors, documentation, and continuity.
Problems it helps solve
- Infrastructure details, vendors, access paths, and responsibilities are not documented clearly.
- Small teams need help maintaining business systems without a large internal IT function.
- Backups, updates, access, and infrastructure health need more regular attention.
Key inclusions
- Infrastructure documentation
- System access support
- Vendor coordination
- Server and cloud-adjacent support
- Backup visibility guidance
IT Monitoring & Maintenance
Proactive monitoring, system health checks, maintenance, patching support, and issue prevention.
Best for
Businesses that want earlier visibility into system health and recurring risks.
Problems it helps solve
- Issues are often noticed only after users are affected.
- Systems need regular health checks and preventive maintenance.
- Patch visibility, backup status, and performance signals are not reviewed consistently.
Key inclusions
- System health monitoring
- Device and infrastructure checks
- Patch support
- Backup monitoring support
- Performance checks
What Businesses Gain From a Managed Support Partner
A structured service model helps business owners reduce confusion, support users faster, and make better decisions about technology operations.
Clearer ownership for everyday support
Better employee productivity
More predictable issue handling
Improved security awareness
Documented support processes
Scalable service coverage
Practical technology planning
Remote support for distributed teams
Practical Support Plans Without Fixed Public Pricing
Every business has different users, tools, risks, and support needs. These plan types help start the conversation without forcing a one-size-fits-all package.
Pricing is scoped after consultation because every business has different users, devices, systems, support hours, risks, and responsibilities. We keep pricing practical and aligned with the agreed scope.
Starter Remote Support
Small teams that need a clear way to request technical help without hiring internal IT staff.
Ideal client
Small businesses, startups, and teams beginning to formalize IT support.
Typical needs
- •User helpdesk requests
- •Email and account issues
- •Basic device troubleshooting
- Remote helpdesk support for common user issues
- Email, account, and basic device troubleshooting
- Simple support request tracking
- Practical recommendations for recurring problems
Monthly Managed Support
Businesses that need steady support ownership for users, devices, cloud tools, and daily IT operations.
Ideal client
Growing companies, schools, real estate teams, professional firms, and remote teams.
Typical needs
- •Ongoing support ownership
- •Cloud workspace administration
- •Documentation and recurring issue review
- Defined support scope and escalation path
- Microsoft 365 or Google Workspace administration support
- Documentation for users, devices, vendors, and common workflows
- Monitoring, maintenance review, and monthly improvement notes
Outsourced IT Support
Organizations that want an external IT support team for everyday requests and operational coordination.
Ideal client
Businesses without an internal IT team or teams that need extra support capacity.
Typical needs
- •External support team
- •Support coordination
- •Endpoint, cloud, and infrastructure assistance
- Remote helpdesk and end-user support
- Endpoint, cloud workspace, network, and infrastructure assistance
- Client onboarding, access review, and documentation setup
- Support process planning with escalation and reporting expectations
Need Managed IT Support for Your Business?
Tell us about your users, systems, and current support challenges. We will help you identify the service model that fits.