Remote IT AMC India
A structured remote support model for Indian businesses that need ongoing help with users, devices, Microsoft 365, Google Workspace, networks, access requests, documentation, and daily IT operations.
Monthly remote support scope
Ticket-based request handling
Windows and macOS endpoint support
Cloud, email, and user access assistance
What Remote IT AMC Covers
Remote IT AMC is designed for ongoing support needs that do not require a full internal IT department.
- Remote helpdesk for user and device issues
- Microsoft 365 and Google Workspace administration support
- Endpoint guidance for Windows and macOS users
- Support documentation, recurring issue review, and practical recommendations
Best Fit
This model works well for small businesses and growing teams that need a clearer support process than random phone calls or one-off technician visits.
- Businesses with recurring email, access, or device issues
- Remote or hybrid teams needing a support path
- Teams using Microsoft 365 or Google Workspace
- Owners who want predictable monthly support planning
Scope Is Defined First
Coverage hours, priorities, response expectations, tools, and included platforms are confirmed before monthly support begins.
- No unverified 24/7 claims
- Clear in-scope and out-of-scope responsibilities
- Escalation guidance when on-site or specialist support is needed
- Pricing aligned with users, devices, platforms, and support expectations
Common Questions
These answers are general guidance. Final scope, response expectations, and responsibilities are confirmed after consultation.
Is remote IT AMC the same as on-site AMC?
No. Remote IT AMC focuses on remote troubleshooting, administration, documentation, and support coordination. On-site hardware work is only included if separately scoped.
Can this include Microsoft 365 and Google Workspace?
Yes. Microsoft 365 and Google Workspace support can be included for users, access, email, admin tasks, and common collaboration issues.
Do you support Indian businesses only?
MPS IT Solutions is India-based and remote-first. We support Indian businesses and can also support clients worldwide when scope and communication channels are agreed.
Ready to define your support scope?
Share your users, devices, platforms, recurring issues, and current support gaps. We will help you choose a practical remote support model.