Monthly Managed Support
Businesses that need steady support ownership for users, devices, cloud tools, and daily IT operations.
Monthly Managed Support
Growing companies, schools, real estate teams, professional firms, and remote teams.
Who This Plan Is Best For
A support model for the right stage of business
Growing companies, schools, real estate teams, professional firms, and remote teams.
Businesses that need steady support ownership for users, devices, cloud tools, and daily IT operations.
Book Free ConsultationOngoing support ownership
Cloud workspace administration
Documentation and recurring issue review
What's Included
These are the core support areas included when this plan is scoped for your business.
Defined support scope and escalation path
Microsoft 365 or Google Workspace administration support
Documentation for users, devices, vendors, and common workflows
Monitoring, maintenance review, and monthly improvement notes
How This Support Plan Works
The exact workflow is confirmed during onboarding, but these items set the expectation before work begins.
Support channel
Ticket/request channel with email updates and agreed escalation path
Response expectation
Priority-based response targets defined in the support agreement
Documentation
Monthly notes covering recurring issues, actions taken, and improvement items
Project approval
Needed for changes that affect many users, billing, security settings, or vendors
Clear Scope
Not Included Unless Scoped
To keep expectations clear, some work may require separate approval or additional scope. This helps avoid confusion before technical work begins.
Advanced compliance audits unless separately scoped
After-hours emergency coverage unless agreed
Major cloud, network, or endpoint projects without approval
Recommended next step
Not sure if this plan fits?
Share your users, systems, tools, and support challenges. We will help you choose the right scope before suggesting a plan.
Compare Other Support Models
If this plan is not the right fit, these related options may match your current support needs better.
Ready to Discuss Monthly Managed Support?
Tell us about your current IT support situation and MPS IT Solutions will help you define a practical next step.